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We’re hiring – Customer Service Agent

E4H are a medical education agency based in Letchworth Garden City. We are seeking a customer service agent to work on one of our client’s patient support programmes.

A background in nursing would be preferable.

SKILLS REQUIRED

You’ll need:

  • Excellent customer care and communication skills
  • A clear and friendly telephone voice
  • Patience and empathy
  • The ability to follow instructions
  • Good IT skills with accuracy and high level of attention to detail

Desired but not essential:

  • A background in, nursing or other healthcare role.

Day-to-day tasks may include:

Patient / Centre Support Line

  • Answering calls from patients and email enquiries from health care Centres
  • Listen and respond to customers’ needs and concerns
  • Provide patients with a trouble shooting service
  • Research answers and solutions as needed
  • Handle complaints and returns
  • Carrying out basic device training for patients over the phone
  • Updating patients’ records on inventory management system (IMCS)
  • Review and make changes to patient notes as necessary
  • Carrying out out-going calls to patients
  • Carry out basic portal training to PH Centres
  • Liase with PH Centre staff including pharmacists & specialist nurses
  • Effectively manage your nominated areas of responsibility
  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
  • Work effectively with individuals in other agencies to meet organisational needs
  • Effectively manage own time, workload and resources
  • Develop harmonious and effective relationships across all practice teams and with patients

Inventory Management and Communication System (IMCS)

  • Operating an IMCS
  • Dealing with inventory – goods in and dispatch
  • Checking stock and ordering new/replacement stock
  • Updating stock information on IMCS
  • Liaising with courier to arrange deliveries
  • Carrying out stock audits
  • Daily shipping of stock

Administration

  • Keeping accurate and timely communication logs
  • Run monthly reports from IMCS
  • Manage orders and check invoices tally with order logs
  • Participate in audit where appropriate and produce reports as required

 

Job Type: Full-time

Salary: £18,000.00 to £24,000.00 /year

How to apply

Please complete the form below. If you have any questions please email enquiries@e4h.co.uk